Privacy Policy

 

 

Heliodyne Inc. Privacy Policy

Effective Date: February 28, 2025

Heliodyne Inc. (“Heliodyne,” “we,” “us,” or “our”) values your privacy. This Privacy Policy describes how we collect, use, and protect personal information obtained through our website, marketing activities, SMS/text messaging program, and other services.

By using our website or opting in to receive communications from us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide

We collect personal information that you provide, including:

  • Contact Data: Name, email address, and phone number.
  • Communications: Messages exchanged with us through our website, SMS/text messages, social media, or other channels.
  • Marketing Preferences: Your choices regarding promotional content and alerts.

Information from Third Parties

We may supplement your data with information from service providers, marketing partners, or public records to improve our services.

Automatic Data Collection

When you visit our website, we automatically collect:

  • Device Data: IP address, browser type, and device identifiers.
  • Online Activity: Pages visited, time spent, and interactions on our site.
  • Cookies & Tracking Technologies: Tools used to enhance your browsing experience and personalize content.

2. How We Use Your Information

We may use your personal information for the following purposes:

  • Operate, maintain, and improve our website and services.
  • Respond to inquiries, provide customer support, and send transactional updates.
  • Deliver order confirmations, shipping alerts, and project updates via email or SMS (if you have consented).
  • Send promotional messages and marketing communications (if opted in).
  • Ensure compliance with applicable laws and protect against fraud or misuse.
  • Conduct research and analyze trends to improve our offerings.

3. How We Share Your Information

We may share information with:

  • Service Providers: Companies that support our operations, such as hosting, logistics, and customer service providers.
  • Marketing and Advertising Partners: Only when you have opted in to receive marketing communications.
  • Legal Authorities: When required to comply with law or regulatory obligations.
  • Business Transfers: In the event of a merger, sale, or acquisition.

We do not sell, rent, or trade your personal information for marketing purposes.

4. Mobile Communications & SMS Policy

Program Description

Heliodyne provides SMS/text message alerts to customers and contractors who consent to receive updates about:

  • Shipping confirmations and tracking details.
  • Installer coordination and service scheduling.
  • Project status and maintenance reminders.
  • Customer support communications.

Consent and Opt-In
By submitting your mobile number through our website (for example, on heliodyne.com/contact-us) or by otherwise consenting, you authorize Heliodyne to send you recurring text messages.

Message frequency may vary. Message and data rates may apply.
Consent is not a condition of purchase.

Opt-Out
You may cancel SMS messages at any time by replying STOP to any text. You will receive one final confirmation message confirming your opt-out.
You can also request removal by contacting us at sales@heliodyne.com or by calling 510‑237‑9614.

HELP Instructions
If you need assistance, reply HELP to any text message, or contact us via heliodyne.com/contact-us.

Data Use
Your phone number and SMS consent will only be used to send relevant Heliodyne notifications and support messages.

SMS consent is not shared with third parties or affiliates.

5. Your Choices and Rights

6. Data Security and Retention

We employ industry-standard security measures to safeguard your personal information.
While we take reasonable precautions, no system is completely secure.
Your data may be stored or processed in the United States, where privacy protections may differ from those in your country.

Mobile Opt-In Data Protection

Heliodyne Inc. is committed to protecting the privacy of individuals who opt in to receive mobile communications from us. We will not share, sell, rent, or distribute any mobile opt-in data, including phone numbers, with third parties, external companies, or marketing partners. Your mobile information will only be used for the purpose of providing relevant updates, notifications, and communications related to Heliodyne’s services.

If you wish to opt out of receiving mobile messages, you may do so at any time by replying STOP to any message or by contacting us directly at sales@heliodyne.com.

7. Children’s Privacy

Our website and services are not directed toward individuals under the age of 18. We do not knowingly collect data from minors. If we become aware of such data, we will delete it promptly.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted with a new “Effective Date.” Continued use of our website or SMS services after updates indicates your acceptance.

9. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact:

📧 Email: sales@heliodyne.com
📍 Address: 4910 Seaport Avenue, Richmond, CA 94804
📞 Phone: 510-626-0199